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CX Strategy & Transformation Martin Bunting 2026-09-25 CX Strategy & Transformation Martin Bunting 2026-09-25

Do You Really Need a Consultant?

When does an outside perspective actually add value? Good consulting isn’t about arriving with all the answers. It’s about asking the right questions, challenging assumptions and helping organizations solve the right problem before investing more time, money or technology. 

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AI & Automation Martin Bunting 2026-09-24 AI & Automation Martin Bunting 2026-09-24

AI With a Purpose: Are We Using the Right AI for the Right Problem?

AI is everywhere, but using more AI doesn't automatically improve outcomes. The real challenge is matching the right type of AI to the right business problem, while considering customer experience, risk, governance and the role of people.

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