What’s Hiding in the Shadows?
Shadow IT was about unmanaged technology. Shadow AI introduced unmanaged intelligence. Now Shadow Agents introduce something more consequential: unmanaged action and authority. What does that mean for governance, security and the contact centre?
Data Residency Is Not Data Sovereignty
Keeping data in Canada does not necessarily mean keeping control in Canada. As AI becomes more embedded in business and government, sovereignty increasingly depends on who controls the data, infrastructure, decisions and legal jurisdiction surrounding them.
When AI Acts on Our Behalf, Who Owns the Consequences?
AI agents are moving beyond answering questions to taking real actions on our behalf. As autonomy increases, businesses face a critical question: when an AI agent gets it wrong, who is accountable?